Who are our Security Guards?

Our Security is provided through a company called G4S, that trains guards for working in residential settings like ours.

How and When do we call Security?

Dial 416-729-1592

  • to remove intruders, homeless individuals
  • to report noise and smoking complaints
  • to access lockers
  • to perform wellness checks
  • to assist with lockouts and maintenance concerns after hours

Security also checks that fobs are used at the door and patrols the building, property and parking garages regularly. In the unlikely event that you can’t reach security, wait and try again shortly, as there is poor reception in some areas.

I’ve contact Security; what happens next?

While Security can often tackle a situation in the moment, some situations are complex and ongoing, and Security is only one piece of the solution. Any incidents reported to Security gets recorded in a report that is filed with the Residence Office each morning, and followed up on as needed. If you have a question about a report, or would like to discuss an incident further (e.g. a noise or smoking complaint), please email communications.ufh@utoronto.ca.

 

It’s important to remember Security are not an emergency service. In the event of an emergency, please call 911 or the appropriate services directly.