Charles Street Residences were built in 1968 by Ontario Housing for U of T students with families, and have gone through various hands of superintendents, owners and residents. From the first year of operation, there were cockroaches. When the University of Toronto took over management of the buildings in 2003, we were faced with many renovations, building-wide concerns, and pest issues. Additionally, virtually all high rise apartment buildings in central Toronto have cockroaches.

For these reasons, Charles Street is very serious and adamant about cleanliness and pest control, and will take immediate action towards any such issues. We ask residents who may be facing problems to contact the Residence Office to become educated on the issue and receive treatment right away.

If you see a cockroach in your apartment, you are required to contact the Residence Office immediately to schedule a free treatment.

It will typically require a series of a few treatments to deal with cockroaches. If a series of a few treatments does not help, we can do a block inspection of the apartments all around yours to see if there is an unreported problem in a neighbour’s unit. If a situation has been ignored, it will require a longer period of focused treatments and assessment of a variety of possible factors.

Exclusion – One thing that can help is to ensure that your apartment does not have large cracks and crevices, particularly in the kitchen, bathroom, and the radiators. These can be entry points, and if necessary, we can set up “exclusion work” in which these cracks and holes are sealed up. Also, over a period of a few years the sealant/caulking will break down and need to be replaced. Please be sure to request exclusion work if you see that this is needed in your apartment.

Each year we also do mandatory unit inspections, which helps us to find apartments that are in disrepair and infested, so that we can treat appropriately.

Important Instructions And Information

MaxGel Pest Treatment Form 2017
Spray – MSDS
Green Way Ant & Roach Bait Gel – MSDS
Spray Treatment Instructions
Online Maintenance Work Order Portal Information
Tips for ongoing Pest Control in your Household
Apartment Exclusion work document


What Are Bedbugs? Think you might have them? Check out this information before contacting the Residence Office!

With increased international travel and a declining use of pesticides in North America, outbreaks of bedbugs have been occurring in homes, luxury hotels, cruise ships, apartment buildings and university residences across Canada and the U.S.

They are not a health threat and have not been shown to spread disease to humans. There is a risk of causing an infection by scratching the itchy bite areas, but otherwise the reason they are a significant concern is because they multiply and spread so quickly. You may well never encounter a bedbug, but it is useful to be informed.

Evidence Of Bedbugs

Things to look for that might indicate bedbugs:

  • Bite marks that are in rows or clusters – but! Not all bites are from bedbugs – try to rule out mosquitoes, fleas from pets and spiders by checking for these in your apartment.
  • Look for blood spots / dark spots on bed linens, especially along the seams of your mattress.
  • Look for and collect any dead bugs, molting, eggs or what might be fecal matter, and certainly collect any living bedbugs you find – place them in a container, such as a baby food jar, prescription bottle, vitamin bottle, etc.

Bedbugs are just visible to the eye – an adult bedbug is approximately the size of an apple seed, while a newly hatched bedbug is the size of a letter on a nickel. They have oval shaped bodies, 6 legs, antennae, and range from golden to dark brown, and have no wings. The eggs are whitish, pear shaped and the size of a pinhead.

Treatment is FREE to all residents, and you are required to report to the Residence Office if you think you may have bedbugs.

If you’re not sure, ask for an inspection, and you will be given glue boards to place on the floor around beds, sofas, chairs – items with fabric – to prepare for the inspection that will happen the following Friday.

If there is no indication of bedbugs, a second inspection will be done the next Friday.

If there are indications of bedbugs, you will be advised on the preparations required for the appropriate treatment that will be scheduled on the following Friday.


Please see the following link for further information from the Public Health Department:

Please note that should bedbugs be confirmed, no refund or reduction of residence fees will occur. You will not be relocated due to the increased risk of spreading the pest. The Pest Control technician will work with you to resolve the problem. Contact the Residence Office with any concerns about pests in your unit.