Welcome to the Residence Office!

The Residence Office oversees the operation of the two residence buildings at 30 and 35 Charles Street West (map). We are responsible for all of the finances and operations within the residence.

Maintenance inquiries are handled via the Residence Office located on the ground floor of 35 Charles Street West. This department handles all unit maintenance requests from our residents, common area issues, building-wide maintenance issues, and matters pertaining to the grounds and parking garage.

We currently have several maintenance technicians that work from 7:00 am to 11:00 pm daily in aim to provide a pleasant experience for our residents at Charles Street. For after-hours emergencies, please contact Security at 416-729-1592.

Maintenance Concerns

Rent Collection

Move-In Procedures

Moving Out

Parking Assignments

Bicycle Safety – Please see U of T Campus Police Facebook Page.

Personal Safety – Please see www.safety.utoronto.ca for information and resources available for safety concerns and assistance.

Location: Our office is located on the ground floor of 35 Charles Street West.
Office Hours: 9:00 am – 4:45 pm daily (9:00 am – 4:15 pm from Canada Day to Labour Day).

Feel free to contact us with any questions, feedback or concerns.