To:  Student Family Housing Residents
From: Gloria Cuneo, Director
Date: June 1, 2020
Re: Rent Increase Follow-Up

Dear residents of Student Family Housing,  

We are writing in response to inquiries we have received about the recent rent increase notice for September 1st, 2020. We are aware that the COVID-19 pandemic continues to create financial hardships for some residents.  We assure you that during these challenging times, as always, our goal is to work closely with our residents to alleviate any difficulties that you may be facing.     

We have been connecting with all residents who are identifying that they are struggling financially during the pandemic, making sure that they have access to all possible financial assistance options through the University and government resources.  We are also working with residents who require a rent gap payment plan until their income and funding are restored. Included and attached are several financial assistance and mental health resources. This information can also be found on our website.    

Student Family Housing is subject to an annual rent increase for all units on September 1st of each year, notification of which is given to residents three months prior and posted on our website. Unlike off-campus landlords, we do not increase rent when tenants move out. Rent increases are used to cover the many costs of operating our buildings. Our buildings require continued maintenance and renovation, but we work hard to balance those costs with minimizing rent increases to keep the rent affordable for our student families. Even when comparing to similarly aged buildings in downtown Toronto, the rent here remains substantially lower than apartments off campus. These fees also allow us to continue to offer a range of services and activities to support members of our community which include recreational events, educational programming, the Drop-in Center and the rooftop garden.       

We continue to closely monitor the COVID-19 situation as it progresses and ultimately impacts us here at Student Family Housing and at the University of Toronto as a whole. We will continue to provide our residents with updates as they become available.    It is our priority to ensure that we keep our lines of communication open, and we invite you to contact us with any questions by sending an email to    

Additional resources: COVID-19 Information for University of Toronto Students Centre for Innovation in Campus Mental Health Wellness Together Canada    

Gloria Z Cuneo, Director 
Faculty, Residential & Student Family Housing 
University of Toronto

Financial Counselling Directory
Financial counselling is available through your Faculty, College, Division or Enrolment Services. Counsellors can help you navigate the array of government and University of Toronto programs, scholarships and bursaries available to you. They can also help with budget planning and debt management.

Emergency Funding
Emergency Undergraduate Grant Application (2020 March –April)
Emergency Assistance Grants

The Emergency Undergraduate Grant is intended to assist current U of T undergraduate domestic and international students impacted by COVID-19 and who need immediate short-term financial relief because of unexpected expenses.

SGS Emergency Grant
The SGS Emergency Grant program aims to assist currently registered, full-time graduate students who encounter an unanticipated serious financial emergency. The grant is intended to help provide immediate short-term relief of such financial need and is not intended as a source of long-term funding.

SGS Emergency Loan
The SGS Emergency Loan alleviates temporary cash flow problems for students who are expecting the release of funds in the near future(i.e., 30 to 120 days) from employment, a major award instalment, OSAP (Ontario Students’ Assistance Program), teaching assistantship, or research assistantship payment, etc.

University of Toronto Students’ Union (UTSU) Student Aid Program
Financial Assistance
You must be a full-time undergraduate student or first-entry student (including nursing, law, medicine, pharmacy) registered at the St.George (Downtown) Campus, or a full-time Toronto School of Theology student to qualify for the Student Aid Program.

General Financial Aid

The Ontario Student Assistance Program (OSAP) is a government financial aid program that assists eligible Ontario residents attending university through a combination of loans and grants.

Other Provincial/Territorial Loan Programs
OSAP and Other Government Aid
Students who are Canadian citizens, permanent residents, or protected persons may be eligible for financial assistance from their provincial or territorial governments.

University of Toronto Financial Aid (UTAPS)
University of Toronto financial aid programs fill the financial gap for full-time students who receive the maximum amount of government financial aid available, but whose funding doesn’t cover all university costs.

Other Loans and Student Lines of Credit

Financial Aid for Students with Disabilities
Students with permanent disabilities may receive funds through the Canada Student Grant for Persons with Permanent Disabilities as part of their OSAP funding. In addition, grants are available through the Ontario Bursary for Students with Disabilities (BSWD) and the Canada Student Grant for Services and Equipment for Persons with Permanent Disabilities to help with disability-related supports and services for students with permanent or temporary disabilities.

To:  Student Family Housing Residents
From: Gloria Cuneo, Director
Date: March 31, 2020
Re: Funding Resources during COVID-19

Below is a message to our families from the Vice-Provost Students, Professor Sandy Welsh, pertaining to emergency funding resources.


Memorandum To: Residents of Student Family Housing
From: Professor Sandy Welsh, Vice-Provost Students,University of Toronto
Re :  Emergency funding resources

With the unprecedented impact of COVID-19, some tenants of University of Toronto Student Family Housing may be experiencing financial difficulties. I am connecting with you today to respond to your questions about housing.

First and foremost, I want to assure you the University is here to assist you through this challenging time. Residence office staff members are working directly with student families who are experiencing financial hardship. We realize that it may be a few months before we return to our regular routine and businesses reopen, and I want to assure you that no one will be evicted as it may take several months for you to stabilize your finances.

In addition to this safety net guarantee, there are a number of University emergency funding resources available through your Faculty and registrar. There are also provincial and federal emergency funds you may be eligible for.

If you are currently experiencing financial hardship, please contact your academic Faculty and registrar for assistance and email the residence office at to discuss your financial circumstances with staff members who can assist you.

If you have questions regarding other tenant matters, please visit our website for regular updates at

or most recent information, please visit the University’s Coronavirus page

March 21, 2020

Dear Residents of Student Family Housing,

I am writing to provide an update on steps we’re taking to maintain the health and safety of all our residents. Over the course of the last few days, we have received questions from residents about our preparedness at Student Family Housing, and we have been responding accordingly. On Thursday, we issued an update that focused on the ways we are available to serve our residents during this time.

We recognize that this is a challenging time for our student families and I want to assure you that we are working on addressing all your questions and concerns, and your safety is important to us.

Of great importance, and worth mentioning again,I want to assure all our residents that Student Family Housing will remain open and no one is asked to vacate their unit.We have been working hard to ensure we maintain a level of service that allows families to live well in our buildings during this time until we can return to regular business.

Cleaning protocols have been increased throughout the buildings, including ensuring that hand sanitizer stations are fully loaded and operational.

Additional Cleaning & Disinfecting Procedures
For the past several weeks, our cleaning staff has been disinfecting high touch spaces, throughout both buildings, 3 times a day (morning shift,afternoon shift & night shift). They focus on common area door knobs,handles and accessibility buttons. Also, elevator call buttons in each car and on each floor. Garbage chute rooms are cleaned twice a day and door handles to both the room and chute are disinfected 3 times a day.

Laundry rooms are disinfected and cleaned twice daily, which includes all of the equipment. Regular cleaning schedules are still being followed by the staff, such as garbage bin staging, recycling collection and cleaning of floors and carpets, to name a few. The staff is working diligently to ensure the regular cleaning levels are not adversely affected by the additional measures we’ve asked them to take with respect to disinfecting. They have been doing an excellent job so far.

Common rooms such as the recreation room,meeting room and lounge are closed. Lockers are available for access but we ask that you refrain from requesting access unless absolutely necessary as these rooms are not regularly cleaned at this time in order to allow cleaning staff to focus on other key areas in the buildings.

The daycare centre is closed to our families. Offices are cleaned regularly and disinfected for our staff working on site.

Hand sanitizer stations are located throughout the buildings:

35 Charles

  1. Main lobby, mounted to the left of the main interior entrance door
  2. 2nd floor, mounted to the wall just outside of the laundry room entrance
  3. 2nd floor, inside of the laundry room, mounted to the wall near the exit
  4. We also have dispensers in the Residence Office, and Admissions Office.

30 Charles

  1. Main lobby, mounted to the left of the main interior entrance door
  2. 3rd floor, mounted to the wall just outside of the laundry room entrance
  3. 3rd floor, inside of the laundry room, mounted to wall facing the entrance/exit door
  4. 3rd floor, mounted to the wall just outside of the public &Maintenance washrooms, in the east corridor

Dispensers are checked daily and re-filled as needed by our building operations team.

Cleaning protocols will change as required, and in consultation with our university partners.

The University follows public health directives regarding who should be informed when someone tests positive for COVID-19. Each situation is assessed by public health authorities to identify individuals who have been exposed and need to be contacted while ensuring medical confidentiality.

Residents can also do their part by increasing cleaning of their unit, including door handles and locks.

If you are in self-isolation, you must keep strictly in your unit.

Community Assistance
We are asking that where possible, you offer assistance to your neighbours by checking in or providing some other type of assistance they may require.

Additional Resources from Ontario Public Health
Ontario Public Health COVID-19 Information Page
How to Self-Isolate (PDF)
Self-Isolation: Guide for caregivers,household members and close contacts (Fact sheet)

These are extraordinary times and we are confident that all of our residents will recognize that proactive measures and cooperation are necessary and will help keep us all healthy. Stay safe.

Should you have any questions, please feel free to contact us.

Gloria Cuneo, Director

To:  All Residents
From: Gloria Cuneo, Director
Date: March 17, 2020
Faculty, Residential & Student Family Housing

Here are some operational changes that you should make note of in regards to Student Family Housing.

University and operational planning has been modified since the letter written Friday March 13 by Sandy Welsh, Vice Provost, Students:

  • Effective immediately, Maintenance staff will only be entering units to perform Emergency repairs. Accordingly, please submit Emergency maintenance requests only until further notice by email or online or call the office – this includes plumbing leaks/flooding, loss of electricity, loss of heat, pest control. Please wait for normal operations to resume for routine maintenance requests.
  • Please notify the office and maintenance if you have any flu symptoms so that maintenance can put on appropriate protective gear when they come to do emergency repairs.
  • If you are unwell when maintenance is coming, please go to a different room while they work.
  • Please place pets in a separate room when maintenance is expected to enter the apartment.


  • While our offices are operating, we ask you communicate by email or phone instead of visiting (please refer to the contact sheet posted throughout the building for specific information) as we may have a staffing level change. 


  • The residence buildings are on an enhanced disinfectant cleaning schedule, with increased cleaning being done in high touch areas in hallways, laundry rooms, entrances, offices, washrooms, elevators, call buttons, door handles, handrails, and garage access points. 


  • The Lounge, Recreation Room, and Meeting Room are closed for use by residents for the next few weeks.
  • The Daycare, Drop-In Centre, Free Store, all Residence Life Programs & activities are suspended for now.
  • Please do not make donations to the Free Store at this time as all services are suspended. All items to be disposed of should be taken to the recycling and garbage bins on the main floor until further notice


  • If you do not already have monthly pre-authorized debit set up or post-dated cheques submitted to the office, please consider postdating and submitting a few cheque payments in advance via the cheque drop box beside the Residence Office, room 102 at 35 Charles Street West.

VISITORS:   In order to comply with the need for social distancing, please avoid having visitors during this time.


For self-isolation info;

and caring for those in self isolation

Gloria Cuneo, Director