huron-sussex community
Maintenance Information & Resources
Richmond Advisory Services Inc. (RAS) has been engaged to provide property management services to the residential properties in the northwest quadrant of the St. George campus. They maintain an on-site office at 375 Huron Street, main floor.
online portal
Submit a Work Order on Rent Cafe
Rent Cafe is the online portal which will allow you to make rental payments, view your lease and submit maintenance requests.
Please allow the property management team a reasonable amount of time to assess the request, prioritize, and address the problem.
Emergency Maintenance
& Repairs
The following are examples of what are deemed to be emergency maintenance calls:
- Floods (other than those a resident can stop)
- Loss of electrical power
- Loss of heat
- Loss of hot water
You can reach our Property Management Team by calling 437-788-7157.
RAS 24 hour/7 days a week bilingual call centre: 1-866-548-4019
On-Site
Property Management Office
Richmond Advisory Services Inc. (RAS) is appointed by the University of Toronto to provide property management services to our residential properties.
They maintain an on-site office at 375 Huron Street that is open from 8:00am to 5:00pm, Monday to Friday. You can reach the office by:
- Property Manager: Ashley Persaud – Phone: 437-788-7157,
- Onsite Superintendent: Cary Shivrattan – Phone: 437-215-5734
- 24 hour/7 days a week bilingual call centre: 1-866-548-4019
- Email: uot@richmond-team.com
All necessary maintenance and repairs will be attended to either by RAS staff or by qualified contractors engaged by RAS. Response to maintenance requests should be received within 24 hours of submittal. Follow-up repairs and services may be required following initial assessment. The process will be managed entirely by the RAS property management team. Emergency maintenance issues, such as floods, loss of power or heat should be reported immediately to property management, using the 24-hour call center for issues that arise outside of regular business hours.
RAS will also monitor the quality of the repairs and maintenance completed. Please be sure to let RAS know if you believe these have been unsatisfactorily completed.
The UFH Operations Team has assigned Diya Mehaisi as the onsite Property Operations Coordinator who will provide oversight and work very closely with the RAS team on day-to-day operations. Diya can be reached at diya.mehaisi@utoronto.ca.
We have every confidence that you will receive appropriate service and attention. If, however, your needs are not being
met, please feel free to contact the Faculty Housing Office, at (416) 946-5671 or by email at facultyadmissions.ufh@utoronto.ca
Maintenance Resources
Check out the following resources on taking care of your home at Huron Sussex.
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