Charles Street Community
From time to time, plumbing, appliances, or electrical hardware in your apartment may need repair. When this happens, you must inform the Residence Office of the required maintenance by filling out a Work Order online or at the Residence Office.
StarRez is the online system is for submitting non-emergency maintenance requests. Repairs are normally completed within 48 hours of submitting the form, provided the parts are available.
Maintenance emergencies are dealt with on a 24-hour basis. Non-emergency repairs are dealt with from 7:00 am to 11:30 pm daily (Statutory Holidays excepted).
During regular office hours, please call 416-978-8304 or go directly to the Residence Office on the main floor of 35 Charles Street West, Suite 102.
Between 7:00 am and 9:00 am, and between 11:30 pm and 7:00 am, contact building security on the Security site cell phone at 416-729-1592 or 647-234-4050.
The following are examples of what are deemed to be emergency maintenance calls:
Hours & Contact
7:00am – 11:30pm
7 Days A Week
8:30am – 4:45pm
Monday – Friday
4:45pm – 11:30pm
Monday – Friday
To reach an on-call Maintenance Technician between the hours of 7:00am – 8:30am Monday – Friday, or on Weekends, please contact 416-989-4426
Please be advised that the on-call Maintenance Technician should be contacted for emergency maintenance services only. Any requests for non-urgent service will be referred to the online maintenance portal for submission.
In the event you cannot reach the ‘on-call’ Maintenance Technician, or for after hours calls, contact Security at 416-729-1592.
Check out the following resources on taking care of your home at Charles Street.
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