April 23, 2021

April 23, 2021

Weekly updates for Student Family Housing residents:

Residence Office and Admissions.

This a friendly reminder that the office is closed to the public during the pandemic to reduce health risks to residents and staff. We are still here to help, but for the health and safety of all, please do not come to our offices unless instructed to do so by a staff member. Office staff will not be answering the door unless an appointment has been arranged. For assistance, please call the Residence Office on 416-978-8304 or charles.street@utoronto.ca.

For eligibility concerns or lease information please contact the Admissions at 416-978-8049 or apply.familyhousing@utoronto.ca.

If you need to deliver cheques, forms and notices please use the secure drop box outside of the Residence Office – suite 102. If you are not sure please call or email ahead of time. Thank you for your patience and understanding during this health emergency and stay safe.

Security. Our Security staff continue to be available 24/7 via phone at 416-729-1592. If your security concern requires any type of follow up, please leave the guard a phone number to contact you, to avoid face-to-face interactions where possible.

Locker Access Hours. In order to balance the tasks Security is responsible for and optimize their presence in the buildings, there have been a few changes to the locker access times.  Please take a moment to review the following updated schedule of locker access times, and share it with your family members:

Mondays: 7pm – 11pm
Tuesdays: 5pm – 11pm
Wednesdays: 7pm – 11pm
Thursdays: 7pm – 11pm
Fridays: 7pm – 11pm
Saturdays: 5pm – 11pm
Sundays: 5pm – 11pm

Security can be contacted at 416-729-1592.  Depending upon demand at that time, there could be a short wait for locker access; please take this into consideration when making arrangements.

Residence Reminders and Updates

Stay-at-Home Order. A reminder that the province of Ontario is under stay-at-home restrictions. While the playgrounds and outdoor spaces are open, please where a mask and stay within your family unit, distancing whenever possible.

Parcels in Lobby. We’ve recently been having issues with couriers (amazon, etc.) leaving parcels in the lobby in lieu of door-to-door delivery. Security works to deter them, but it continues to happen. If you’re expecting a parcel, please set a delivery alert so you can either directly retrieve it, or ask a friend to do so. If you’re not at home, consider using a pickup point – there are several in the area that most couriers will use. The Residence Office is working to prevent this from happening, and is not responsible for lost or stolen items.

Refund Policy for Dysfunctional Laundry Cards. The Residence Office has recently received numerous complaints regarding faulty laundry cards.  We’d like to remind residents that when loading money onto your card to carefully insert and remove the card from the machine. Please ensure that the card is inserted slowly and gently.  Quickly inserting or removing can cause cards to become disabled.

As we explore approaches to improve the sensitivity of our card readers, we are encouraging residents to please limit the amount of money loaded on the card. As of April 12, 2021, the Residence Office will be refunding a maximum of $10.00 for faulty laundry cards. Refunds will be given at the discretion of the Residence Office staff; if we feel a resident is abusing this policy by deliberately damaging their cards, a refund may not be given.

Items in Laundry Rooms. Management is asking that residents not leave household items in laundry rooms, as they must be removed by our hardworking cleaning staff, and cause a fire and pest hazard. Unfortunately, our freestore is closed at this time, but please contact your RA for more info on where to donate and dispose of items throughout the city.

Rent schedule. In order to make this easier to follow and avoid having to pay an extra month’s rent, please use this chart as a guide:
Submit by April 30th to move out on June 30th
Submit by May 31st to move out on July 31st
Submit by June 30th to move out on August 31st

Residence Life Updates and Resources

Thanks to everyone that participated in our winter virtual events; stay tuned for more updates on great events and initiatives coming this spring!

Take some time to check out the great upcoming workshops from the Family Care Office!

Virtual Bulletin Board. To find out what’s going on in our building, campus and community, watch our virtual bulletin board for up-to-date information.

RA Contact Info and Office Hours. If you’d like to meet with your RA, please visit them during their daily Zoom office hours, or contact them to arrange an online meeting.