April 16, 2021

April 16, 2021

Weekly updates for Student Family Housing residents:

Residence Office and Admissions.

This a friendly reminder that the office is closed to the public during the pandemic to reduce health risks to residents and staff. We are still here to help, but for the health and safety of all, please do not come to our offices unless instructed to do so by a staff member. Office staff will not be answering the door unless an appointment has been arranged. For assistance, please call the Residence Office on 416-978-8304 or charles.street@utoronto.ca.

For eligibility concerns or lease information please contact the Admissions at 416-978-8049 or apply.familyhousing@utoronto.ca.

If you need to deliver cheques, forms and notices please use the secure drop box outside of the Residence Office – suite 102. If you are not sure please call or email ahead of time. Thank you for your patience and understanding during this health emergency and stay safe.

Security. Our Security staff continue to be available 24/7 via phone at 416-729-1592. If your security concern requires any type of follow up, please leave the guard a phone number to contact you, to avoid face-to-face interactions where possible.

Locker Access Hours. In order to balance the tasks Security is responsible for and optimize their presence in the buildings, there have been a few changes to the locker access times.  Please take a moment to review the following updated schedule of locker access times, and share it with your family members:

Mondays: 7pm – 11pm
Tuesdays: 5pm – 11pm
Wednesdays: 7pm – 11pm
Thursdays: 7pm – 11pm
Fridays: 7pm – 11pm
Saturdays: 5pm – 11pm
Sundays: 5pm – 11pm

Security can be contacted at 416-729-1592.  Depending upon demand at that time, there could be a short wait for locker access; please take this into consideration when making arrangements.

Residence Reminders and Updates

Stay-at-Home Order. Today the province of Ontario issued further stay-at-home restrictions, including closing recreational areas and playgrounds. In light of this announcement, we will be closing the rooftop garden and playground areas until further notice.

UTogether. The University of Toronto has issued a statement on planning for Fall 2021, along with helpful resources for students and staff.

Refund Policy for Dysfunctional Laundry Cards. The Residence Office has recently received numerous complaints regarding faulty laundry cards.  We’d like to remind residents that when loading money onto your card to carefully insert and remove the card from the machine. Please ensure that the card is inserted slowly and gently.  Quickly inserting or removing can cause cards to become disabled.

As we explore approaches to improve the sensitivity of our card readers, we are encouraging residents to please limit the amount of money loaded on the card. As of April 12, 2021, the Residence Office will be refunding a maximum of $10.00 for faulty laundry cards. Refunds will be given at the discretion of the Residence Office staff; if we feel a resident is abusing this policy by deliberately damaging their cards, a refund may not be given.

Items in Laundry Rooms. Management is asking that residents not leave household items in laundry rooms, as they must be removed by our hardworking cleaning staff, and cause a fire and pest hazard. Unfortunately, our freestore is closed at this time, but please contact your RA for more info on where to donate and dispose of items throughout the city.

Building Heating. The Residential Tenancies Act (RTA) requires that a minimum air temperature of 70 F (21 C) be maintained in the buildings, from Sept. 15th through June 1st. During this time, we realize apartments can get especially hot during the day, but management has to wait for consistent overnight temperatures to turn off the boiler system. In the meantime, we recommend opening the windows and using your a/c and keeping the curtains closed when the sun is coming in. Any questions can be sent to charles.street@utoronto.ca.

A/C Installation. If you are considering installing an air-conditioning unit this year, please book ASAP as we have limited weekly spaces for installation. Residents can book by emailing charles.street@utoronto.caIt is strictly prohibited and extremely dangerous to install your own window A/C unit.

Rent schedule. In order to make this easier to follow and avoid having to pay an extra month’s rent, please use this chart as a guide:
Submit by April 30th to move out on June 30th
Submit by May 31st to move out on July 31st
Submit by June 30th to move out on August 31st

Residence Life Updates and Resources

Thanks to everyone that participated in our winter virtual events; stay tuned for more updates on great events and initiatives coming this spring!

Take some time to check out the great upcoming workshops from the Family Care Office!

Virtual Bulletin Board. To find out what’s going on in our building, campus and community, watch our virtual bulletin board for up-to-date information.

RA Contact Info and Office Hours. If you’d like to meet with your RA, please visit them during their daily Zoom office hours, or contact them to arrange an online meeting.