30 Charles Hot and Cold Water Shut-off Updates – Wednesday, October 27, 2021

30 Charles Hot and Cold Water Shut-off Updates – Wednesday, October 27, 2021


Update 3: October 27, 2021

To: Student Family Residents of 30 Charles

RE: Hot Water Restored at 30 Charles

Dear Residents of 30 Charles St.,

As of 7:15pm, the hot water boilers at 30 Charles are operational and service has been restored to the building. 

Given that the hot water storage tanks were emptied, it will take some time for them to refill and heat back up again, so residents may need to wait 45 minutes to an hour before getting adequate levels of hot water supply.

Thank you for your patience as we made these necessary improvements to our facilities.

Sincerely,
John Companion
Building Operations Manager
University Family Housing
Ancillary Services
University of Toronto


Update 2: October 27, 2021

To: Student Family Residents of 30 Charles

RE: Cold Water Restored at 30 Charles

Dear Residents of 30 Charles St.,

As of 1pm, cold water has been restored to the building. Hot water is still shut-off.

The laundry room is also now open with cold water only.

If you have any questions or concerns, please email us at communications.ufh@utoronto.ca

Sincerely,
John Companion
Building Operations Manager
University Family Housing
Ancillary Services
University of Toronto


Update 1: October 21, 2021

To: Student Family Residents of 30 Charles

RE: 30 Charles Hot and Cold Water Shut-off – Wednesday, October 27, 2021

Dear Residents of 30 Charles St.,

As a follow-up to the emergency work completed in early October, it was identified that an additional gas regulator and associated gas lines need to be installed and reconfigured in order to ensure that the necessary hot water and heat is supplied to all units. This project will complete our gas regulator upgrade. As the weather begins to cool, we must ensure our heating systems are running at peak efficiency to provide you with ample hot water and heat during the winter months.

This work is needed to fully operationalize all hot water and heat boilers, which will require both hot and cold water to be shut off at 30 Charles on Wednesday, October 27, 2021, from approximately 9 am to 9 pm.

We understand the impact of this work and have made accommodations to help minimize the inconvenience. We are providing ample notice so that you can make alternate arrangements for the day. We also recommend filling bottles, containers, and pots with water before the shutdown. Listed below are some alternative arrangements that you can utilize:

  • 10 units with kitchens and washrooms will be made available at 35 Charles St. for cooking, eating, bathing, etc. on a first-come, first-served basis. Please speak to security located at 35 Charles for access. All units will be thoroughly cleaned between uses; kindly limit your time to one hour so that other residents can also make use of these spaces. You will need to bring your own soap and towels;
  • Facilities in the Athletic Centre at 55 Harbord St. will also be made available for families and children, open from 7am to 11pm. You will be required to show proof of vaccination (children are exempt), proof of address such as a driver’s license or cable bill and bring your own towel;
  • Laundry facilities at 35 Charles St. will be available for use;
  • Public washrooms on the first and second floors of 35 Charles St. will be made available.

We will work quickly and anticipate water service to return at 9 pm. However, schedules may be updated as work progresses, and we appreciate your understanding.

In order to ensure timely communications, updates will be posted on our website as information is made available. Please visit studentfamilyhousing.utoronto.ca for updates throughout the day.

We ask for your continued patience and understanding as we make these necessary improvements to our facilities. If you have any questions or concerns, please email us at communications.ufh@utoronto.ca

Sincerely,
John Companion
Building Operations Manager
University Family Housing
Ancillary Services
University of Toronto